Orders are shipped using DPD's Next Day service and we aim to send all orders within one business day. This is free for orders over £300. Orders under £300 are subject to a £5 delivery fee.
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For those outside of the UK, please get in touch by email on email@example.com and we can provide you with a shipping cost.
If you place an order that contains a pre-order item, your whole order will be sent out when the pre-order item becomes available. Please place two separate orders if you wish to receive your in stock items straight away.
RETURNS & EXCHANGES
Every time you shop with Woofles we want you to be delighted with your purchase but we do understand that from time to time you may want to return items.
You have 14 days from the order date to return or exchange products. To be eligible, the items must be unused and in the same condition that you received them. If products are not in a re-sellable condition on return, we will, unfortunately, be unable to process your return. You will need to pay for us to return the product(s) to you which is a fee of £5 per order. All items returned to us must be free of hairs, stains and odours.
We cannot be liable for any items that are affected by wear and tear, scratching or chewing. If you return items to us that have been damaged we will not be able to offer an exchange or refund and you will need to pay for a tracked and signed for postage service for us to return the product(s) to you.
FAULTY OR DAMANGED ITEMS
We strongly believe in only selling products of an extremely high quality. Because of this, every single individual item is passed through four separate quality control processes. Once at product completion, once when the product is individually packaged, once when it arrives to our premises and once again before it is dispatched to you. All products are sealed individually and catalogued. The customer accepts all responsibility to check that all aspects of the product are in perfect working order and suitable for sale on arrival.
In the extremely unlikely event that you do receive a faulty or damaged item on delivery, please contact us within 2 business days with your order number, details of the fault and photographs for reference so that we arrange a replacement where possible. Items that you believe are damaged or faulty must be returned exactly as you received them, in their original and individual packaging, with tags where relevant.
Replacement products are based on availability of stock. If your product is out of stock you will be issued with store credit to redeem when the product is back in stock.